October saw the Customer Involvement Service Improvement Group’s (CISIG) third meeting.
As well as monitoring the KPI’s for Quarter 2 (to make sure all our involvement opportunities are working well and are providing value for money), CISIG were asked to help provide the content of a new ‘introduction to customer involvement’ training session.
This will be part of a whole programme of training designed especially to support our involved customers. There will be basic IT skills training, performance monitoring as well as skills to build your confidence.
It is hoped the training sessions will start to become available in the New Year, so watch this space!
CISIG have had a really great year. There is always a lot of information each meeting to digest, yet they are growing in confidence all the time.
Next year will see them help develop a mechanism for staff to feedback to customers in a way that’s quick, easy to understand and relevant. They will also be looking at developing ‘buddies’, which will link up experienced customers with those who are just starting out, to give them a helping hand.
Do you have any ideas for these projects? What skills do you think a customer would need to have to be a great buddy? What is essential for you when you receive feedback from Orbit staff?
If you have answers to these questions, would you like to be part of CISIG via this blog page?
If so we would love to hear from you and have you on board!
We will send you the minutes of each meeting, with the key points we would like you to comment on…… you just simply respond from the comfort of your own home, either here on the blog page or, if you prefer, via email!
Help to really make a difference in the way we involve our customers.
We look forward to hearing from you!
If you would to discuss this opportunity further please click to contact us contact